Frequently Asked Questions
1. How long does it take to process my order?
We typically process all orders within 1 to 4 business days. During this time, we carefully pack your items and prepare them for shipment.
2. How long does shipping take?
Shipping usually takes 5 to 12 business days, depending on your location. You will receive a tracking link via email once your order has been shipped so you can follow its progress.
3. Can I track my order?
Yes! After your order is shipped, we will send you an email with a tracking link so you can monitor your package every step of the way. If you don’t receive this email, please contact us at info@remisgrin.com.
4. What if I need to change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible at info@remisgrin.com. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. Unfortunately, once the order is processed or shipped, we are unable to make changes.
5. What is your return policy?
We offer a 14-day return policy for change of mind and a 30-day return policy for defective items. Items must be unused and in their original packaging. For more details, please refer to our Return & Refund Policy.
6. Do you ship internationally?
Yes, we ship both domestically and internationally. Shipping times may vary depending on your location, but we aim to get your items to you within 5 to 12 business days.
7. What do I do if my product arrives damaged or faulty?
If your item arrives damaged or faulty, please contact us immediately at info@remisgrin.com. We will provide instructions on how to return the item, and once received, we’ll either issue a replacement or process a refund.